FREQUENTLY ASKED QUESTIONS
Absolutely! The photos you see on our website are a true representation of the actual products you will receive. We take great care to ensure that each image is accurately photographed and reflects the detailed craftsmanship of our products. We believe in transparency and honesty in our representations, so you can shop with confidence knowing that what you see is what you get. If you have any specific questions about a product, feel free to reach out to us for more information.
You can view and download your sales receipt directly from your account on our website. Here's how you can access it:
- Log In to Your Account: Visit our website and log in using your credentials.
- Go to the 'Orders' Section: Once logged in, navigate to the 'Orders' or 'My Orders' section of your account. This section lists all your past and current orders.
- Select the Relevant Order: Find the order for which you need the receipt and click on it to view more details.
- Download the Receipt: There will be an option to view and download your sales receipt in a PDF format. You can also print it directly from here if needed.
If you encounter any issues accessing your receipt, please contact our customer service team for assistance. We're here to help ensure your experience is smooth and satisfactory.
We strive to ensure you are completely satisfied with your purchase, but we understand that sometimes an item may not meet your expectations. Here’s how you can return an item to us:
Review the Return Policy: First, please check our return policy, which is available on our website. Most items are returnable within 30 days of receipt, provided they are returned in their original condition and packaging.
Initiate the Return Process: To start the return process, please visit our website and go to the 'Returns' section. You may need to log in to your account. From there, you can select the order and the items you wish to return.
Fill Out the Return Form: Complete the return form provided online. Include the reason for the return and any other required information. This helps us process your return more efficiently and improve our services.
Print the Return Label: After submitting the return form, you will be able to download and print a pre-paid return shipping label. Attach this label to the package securely.
Pack the Item(s): Carefully pack the items in the original packaging to prevent damage during transit. Include all original tags, accessories, and any free gifts received.
Ship the Item: Drop off the package at the designated shipping carrier’s location or schedule a pickup, depending on the options available in the return instructions.
Wait for Confirmation: Once we receive and inspect the returned item(s), we will process your refund or exchange as per our policy. We will notify you via email once your return is processed.
If you have any questions or need assistance during the return process, please do not hesitate to contact our customer service team. We are here to help ensure your return is as smooth and hassle-free as possible.
Yes, we do restock items that are marked as "out of stock" whenever possible. Our goal is to keep our unique and quality handicrafts available for our customers. However, the availability can depend on various factors, including the artisan's capacity to produce more, the availability of materials, and seasonal demand.
If you're interested in an item that is currently out of stock, I recommend the following steps:
Product Page Notification: On the product page of the item that is out of stock, look for an option to receive notifications. You can often enter your email address to get alerted as soon as the item is back in stock.
Contact Us Directly: Feel free to reach out to our customer support team for more information about when the item might be restocked. We can sometimes give you an estimated time frame based on our production schedules.
Check Back Regularly: Our inventory updates regularly, so checking back on our website or subscribing to our newsletter can be a good way to catch the item when it's restocked.
We appreciate your interest in our products and are committed to keeping you updated on the availability of our items.
We offer shipping to a wide range of locations globally, ensuring that our beautiful handicrafts can reach customers in many different countries. Here’s how you can find out where we can ship your order:
Shipping Information on Our Website: Visit the Shipping or FAQ section of our website. There, you’ll find detailed information about the countries we ship to, along with various shipping options, timescales, and rates.
During Checkout: When you place an order, the checkout process will include a step where you can enter your shipping address. Based on the address you provide, the website will automatically inform you if shipping is available to your location and will display shipping cost estimates.
Contact Customer Service: If you have any specific questions about shipping to your location or if you need assistance with placing an international order, our customer service team is available to help. You can contact them through our website via live chat, email, or phone.
We strive to make our unique handmade products accessible to as many people as possible, and we continually work to expand our shipping capabilities. If you do not see your location listed or if you encounter any issues, please do not hesitate to reach out to us for assistance.